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Products
A2L Refrigerant Detection System Combination Devices Control Accessories Defrost Controls ECM Controls Fan Controls Furnace Control Boards Head Pressure Controls ICM (Best Sellers) ICM (Obsolete/Legacy Products) Ignition Control Modules Line Voltage Monitoring Motor Protection Control Motor Starters NEW Products Surge Protection Devices (SPD) Thermostats Time Delay Relays Universal Controls
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Experts in Advanced Controls & Power Protection Solutions
ICM Technical Support is an extension of the distribution counter. We assist with product selection, cross-referencing, and system troubleshooting to help contractors leave with confidence and come back with results.
Our Collaborative Approach
Unlike standard support lines, we don't just "read the manual" to you. We stay on the line through the heavy lifting:
Real-Time Partnership: We stay with the caller through complex, multi-step troubleshooting procedures.
Unique Issue Evaluation: On-site (via telephone) support for "ghost" issues or unexpected operations that don't fit standard patterns.
Cross-Referencing: Rapid identification of OEM and competitive replacements to keep the job moving.
Problem Solvers: We are dedicated to solving the system problem, not just processing a part replacement
What We Support
Application & Product Guidance: Expert answers on product selection and system-specific application questions.
Advanced Troubleshooting: In-depth evaluation of system wiring and sequences of operation to isolate elusive faults.
Integrated HVAC Systems: Support for ICM controls including start-assists, ignition controls, timers, surge protection, head pressure controls, voltage monitoring, thermostats, and more.
Product Integrity & Warranty: Verification of counterfeit products to ensure system safety and streamlined assistance with warranty questions.
Lifecycle Support: Assistance with installation, wiring, startup, and complex retrofit guidance.
What Our Techs Commonly Recommend
We focus on the "Why" behind a failure to ensure the first fix is the only fix.
Power Quality Audit: Verify voltage, phase, grounding, and overall power quality.
System Integrity: Review wiring, sequencing, and safety circuits.
Load Compatibility: Confirm motor, compressor, and control load matching.
Root-Cause Analysis: Identifying if a failure is a component defect or a symptom of a larger system-level issue.
Prevention: Recommending surge protection or monitoring to prevent repeat failures.
Why Distributors Choose ICM Support
U.S.-Based Expertise: Direct access to HVAC technical experts located in the United States.
Field-Driven Guidance: Practical, real-world advice derived from field experience, not scripts.
Versatility: Full support for both aftermarket solutions and OEM-style applications.
Contact Us
Address
7313 William Barry Blvd.
North Syracuse, NY 13212
United States
North Syracuse, NY 13212
United States
Phone Number
1-800-365-5525
Resources
Request an RMA
Complete the following form to submit an RMA
Warranty Information
Access essential information about our warranty programs
Warranty Registration Form
Click here to submit a warranty registration form
BETA Site Participation
Submit this form to install one of our innovative new products prior to its official launch.
Resource Center
Access application guides, sell sheets, cross-reference tools and product documentation
Contact Us
Have an additional question? Please contact us and we'll be happy to assist you further.