RMA Request

Terms and Conditions

Warranty information: two years after ICM ship date, or one year after installation (whichever takes precedence).
Mark RMA # on package and on paperwork or package will be returned to sender.
35% restocking fee for new/unused products after 60 days (requires ICM Controls mgmt. approval)
Shipping to be paid by customer to return to ICM Controls for failure analysis (reimbursed if found to be defective)
All material returned to ICM for evaluation must be packaged properly to prevent ESD (dissipative bubble wrap or Faraday bag) or physical damage to devices and components, or credit will not be given.
Address entered must match the location that purchased from ICM Controls. If you received this product from a warehouse or other location, the RMA must be processed through that address. Your RMA will not be able to be created if the address does not match an order from ICM Controls

Customer understands all requirements stated above. *

I Accept

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RMA Request

RMA Request

Contractors/Technicians: RMA’s must be completed at the distributor/supplier from which the ICM Controls unit(s) were purchased.

Distributor/Suppliers/RSMs (Regional Sales Managers): Please fill out the form below to request a Return Material Authorization (RMA) for products purchased directly from ICM Controls. Once this form is submitted, ICM will contact you regarding the status of your RMA within two business days.

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RMA Request

RMA Request

Contractors/Technicians: RMA’s must be completed at the distributor/supplier from which the ICM Controls unit(s) were purchased.

Add an Item

Click Hear for an example and information on where
you can find the date code.

Order Number

Do have another item requiring an RMA Request?

Yes

Add Another Item

Click Hear for an example and information on where
you can find the date code.

Order Number

Attach an Image of the Invoice

(10 mb max)

Note: Please send the Parts in Batches if RMA includes more than one item.

Select the Following

Do you have a local ICM Sales Representative?

Have you contacted ICM Controls Technical Support for this issue?

Contact ICM support for electrical failures
(NOT shipping errors or label defects, but install issues)

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RMA Request

Your application has been received!