ICM Controls Order Cancellation Policies

• If you cancel your order within 72 hours of order placement and BEFORE it has shipped, you can cancel your order at no cancellation cost a credit is issued.
• If you cancel your order AFTER 72 hours of order placement and BEFORE it has shipped, you can cancel your order at 35% cancellation fees.
• If you cancel your order AFTER it has shipped, please follow our Return Policies & Procedures. The cancellation will have to be treated as a Return with all applicable fees.
• Orders which are REFUSED AT DELIVERY will be assessed all of the applicable fees listed above – including restocking, cancellation and other applicable fees.

Backorder/Late Shipment Cancellation

• If your order/or remaining backordered item(s) is below $500 and we are late by our promised ship date, you can cancel your order with customer service with no additional cost.
• If your order/or remaining backordered item(s) is above $500 and below $2,000 and we are late by our promised ship date, you can cancel your order at a 10% cancellation fee of the remaining balance.
• If your order/or remaining backordered item(s) is above $2000 and we are late by our promised ship date, you can cancel your order at a 25% cancellation fee of the remaining balance.